Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 11:27:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  User User                    Hi           03:01 PM, 14th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:02 PM, 14th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:06 PM, 14th Mar                     User                    I want to change the size of on the clothes for my last order           03:06 PM, 14th Mar                     User                    tried to do it online, but it seems they will be refunding half price, I only want to change the size!!           03:07 PM, 14th Mar                   mayar                   We sincerely apologize for, but we can't make any amendments in the order after itis been oplaced           03:07 PM, 14th Mar                     User                    this will mean I will paying half price to change the size!!!           03:07 PM, 14th Mar                   mayar                   Could you please share your order number so that I can assist you further?           03:07 PM, 14th Mar                     User                    1659906892              03:08 PM, 14th Mar                     User                    What I do if your shop clothes size vary for the same size!           03:08 PM, 14th Mar                   mayar                   In the meantime, an exchange is not available at www.centrepoint.com. you can only return the items           03:10 PM, 14th Mar                     User                    !!!           03:10 PM, 14th Mar                     User                    if I go to branch I cannot change the size?           03:10 PM, 14th Mar                   mayar                   The refund has been done for the returned item as voucher worth of 9.6 OMR:  16599068921525265876           03:10 PM, 14th Mar                     User                    u mean I have to pay half of price to be allowed to change the size’           03:10 PM, 14th Mar                     User                    r u kidding!           03:11 PM, 14th Mar                   mayar                   No, you an only return the item .           03:11 PM, 14th Mar                     User                    Juniors Solid Pants with Drawstring Closure and Pockets  I am taking about this item and u r referring to different one           03:12 PM, 14th Mar                     User                    I want to change the pant size           03:12 PM, 14th Mar                     User                    and u r saying I get refund for half price, and then pay the other half to buy the same pant with different size!           03:12 PM, 14th Mar                     User                    what kind of costumer service & return policy is this!           03:13 PM, 14th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           03:16 PM, 14th Mar                     User                    No I can totally see this what your intended to do           03:17 PM, 14th Mar                     User                    this is the first time & u r only shop in world to ask for half of item price to allow costumers to change the clothes size           03:18 PM, 14th Mar                     User                    and it is your mistake from the beginning since I bought same clothing size, but the vary from one to another!!!           03:19 PM, 14th Mar                     User                    what a great & unforgettable experience           03:19 PM, 14th Mar                     User                    thank you for that           03:19 PM, 14th Mar                   mayar                   We are truly sorry for you experience but the items aren't returnable .           03:22 PM, 14th Mar                   mayar                   Is there is any thing else i can help you with?           03:24 PM, 14th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4023298