Subject: New Reply Received - Order number 4660705646, Wrong item received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 06:20:58 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Order number 4660705646, Wrong item received  Ticket comment <div dir="auto">It's been 2 days but nothing is Credited till now?<div dir="auto"><br></div>
<div dir="auto">This is the way you serve customer?</div>
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<div>On Sat, Mar 12, 2022, 12:27 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Sumit,<br><br>
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<div dir="ltr"><div dir="ltr"><div dir="ltr">Thanks for your prompt response and for your feedback.<br><br>We are truly sorry to hearthat you have received the incorrect for your item 160012893 - - Briefs with Elasticised Waistband - Set of 3 in the order id - 4660705646<br><br>We would like to inform you that as per the return policy the exchange of the item is is not available at this moment and hence it is not possible to arrange the delivery with XL size and also not that in case of cash on delivery order the amount gets refunded in the My credit wallet which you can use in your next purchase.<br><br>Please be informed that as a token of apology, we would like to offer you a voucher worth QAR 10 to compensate the delivery charges for your next purchase.<br><br>We request you to please confirm your acceptance of the voucher so that we can raise it to the voucher team to create a voucher for you.<br><br>Looking forward to hear from you.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4010205