Subject: Ticket Assigned - Conversation with nawaf
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 15:30:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  nawaf nawaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nawaf Bot:  Hi Nawaf ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097332331616            06:47 PM, 12th Mar                     nawaf                    Sure           06:47 PM, 12th Mar                     nawaf                    I had collected a order on 15-02-2022,           06:47 PM, 12th Mar                   mayar                   Hi Nawaf,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:50 PM, 12th Mar                     nawaf                    I had collected a order on 15-02-2022, unfortunately one item size is different, I want to return it and as you know due to the Covid-19 pandemic issue, I wasn't able to go to return, so I want to know is it possible if I go today to the outlet           06:51 PM, 12th Mar                     nawaf                    ?           06:51 PM, 12th Mar                   mayar                   We sincerely apologize for that but the return period is 14 days from the collection           06:53 PM, 12th Mar                     nawaf                    I do understand that but it is due to the pandemic I had to stay in my room as my roommate was positive and the tags are all still on the item, I am not asking to refund the cash but I will purchase some item for the amount           06:55 PM, 12th Mar                     nawaf                    I hope you will be understanding the condition and be helpful           06:55 PM, 12th Mar                     nawaf                    As I am a regular customer           06:55 PM, 12th Mar                     nawaf                    The product condition is same as given           06:55 PM, 12th Mar                     nawaf                    I have contacted expecting a solution for this and with a hope that you will be able to provide a better solution to your customer           06:57 PM, 12th Mar                     nawaf                    If any issue on the product condition, I will not ask for a return or anything           06:58 PM, 12th Mar                     nawaf                    The size of the item is the issue           06:58 PM, 12th Mar                     nawaf                    Faithfully I am waiting with a expectation that I will receive a solution for this           06:59 PM, 12th Mar                     nawaf                    Hopefully           06:59 PM, 12th Mar                     nawaf                    Nawaf Abdulla           06:59 PM, 12th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:01 PM, 12th Mar                     nawaf                    Sure, it would be appreciative if you could help me out           07:02 PM, 12th Mar                   mayar                   We request you to share with pictures for the collected  items           07:04 PM, 12th Mar                     nawaf                    OK give me a minute           07:05 PM, 12th Mar                     nawaf                             07:08 PM, 12th Mar                     nawaf                             07:08 PM, 12th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:08 PM, 12th Mar                     nawaf                             07:08 PM, 12th Mar                     nawaf                    It's loading           07:08 PM, 12th Mar                     nawaf                    OK it is picture of the item           07:09 PM, 12th Mar                     nawaf                    Do you want me to take more pictures?           07:09 PM, 12th Mar                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           07:10 PM, 12th Mar                     nawaf                    It is acceptable as it is a issue occurred from my side even though it was not purposefully           07:11 PM, 12th Mar                     nawaf                    Even you can check my previous history as well and I believe that I do not exchange or ask for refund           07:12 PM, 12th Mar                   mayar                   Do you want to return the 2 items ?           07:15 PM, 12th Mar                     nawaf                    No only this item           07:15 PM, 12th Mar                     nawaf                    I am even more interested to get the size 36 of the item also if possible           07:16 PM, 12th Mar                     nawaf                    Or a refund to my account so I can purchase other item from centrepoint itself           07:17 PM, 12th Mar                   mayar                   We have created th return request           07:19 PM, 12th Mar                   mayar                   The items will be collected form you with in 2-3 days .           07:19 PM, 12th Mar                     nawaf                    I received a message as well           07:19 PM, 12th Mar                     nawaf                    But I can give it to the outlet as well if possible because I am not sure what will be my location at the moment he come to collect           07:20 PM, 12th Mar                     nawaf                    I have also collected the order from the outlet           07:20 PM, 12th Mar                     nawaf                    So let me know if possible           07:21 PM, 12th Mar                     nawaf                    Thanks           07:21 PM, 12th Mar                   mayar                   The store will not accept the return+ as the return policy .           07:22 PM, 12th Mar                     nawaf                    Also would like to appreciate for the service provided and the effort from your side           07:22 PM, 12th Mar                     nawaf                    Okay, so I think the person will be contacting me for the return           07:23 PM, 12th Mar                   mayar                   Yes. you will be contacted before the collection .           07:23 PM, 12th Mar                     nawaf                    Thanks a lot for your support and consideration           07:24 PM, 12th Mar                     nawaf                    Have a great day           07:24 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:26 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4013752