Subject: Ticket Assigned - home centre
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 14:55:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  home centre kawthar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kawthar Bot:  Hi Kawthar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599892963            06:43 PM, 12th Mar                   mayar                   Hi Kawthar,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:43 PM, 12th Mar                     kawthar                    hi mayar           06:44 PM, 12th Mar                     kawthar                    i recieved the wrong item today           06:44 PM, 12th Mar                     kawthar                    i ordered online a 3.1 L pot but i recieved 5.3 L pot           06:45 PM, 12th Mar                   mayar                   We sincerely apologize for any inconvenience caused you.           06:46 PM, 12th Mar                   mayar                   Please share with us picture for the wrong item you received and the order number           06:46 PM, 12th Mar                     kawthar                             06:47 PM, 12th Mar                     kawthar                             06:48 PM, 12th Mar                     kawthar                    this the item i recieved           06:48 PM, 12th Mar                     kawthar                             06:49 PM, 12th Mar                     kawthar                    wrong size           06:49 PM, 12th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           06:50 PM, 12th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:53 PM, 12th Mar                     kawthar                    ok thank u dear           06:54 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:55 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4013550