Subject: Ticket Assigned - Conversation with shoeb ahmed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 10:33:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoeb ahmed shoeb ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoeb ahmed Bot:  Hi Shoeb Ahmed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594074864            02:10 PM, 12th Mar                   mayar                   Hi Shoeb ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:10 PM, 12th Mar                     shoeb ahmed                    Hi Mayar           02:10 PM, 12th Mar                     shoeb ahmed                    Order #8158409081           02:11 PM, 12th Mar                     shoeb ahmed                    Im expecting a return since 26th Feb           02:11 PM, 12th Mar                     shoeb ahmed                    called your customer service twice but the response action is not reliable           02:11 PM, 12th Mar                     shoeb ahmed                    as committed the return request has not been actioned upon           02:12 PM, 12th Mar                     shoeb ahmed                    Are you there?           02:13 PM, 12th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:15 PM, 12th Mar                     shoeb ahmed                    Well,  im xperiencing it currently           02:15 PM, 12th Mar                     shoeb ahmed                    now how are we going to move further to sort it out           02:15 PM, 12th Mar                   mayar                   As i checked the courier is out for pickup today           02:16 PM, 12th Mar                     shoeb ahmed                    can I have the contact to confirm           02:16 PM, 12th Mar                     shoeb ahmed                    The same commintment was made a week ago           02:16 PM, 12th Mar                     shoeb ahmed                    but no reponse           02:17 PM, 12th Mar                     shoeb ahmed                    How can I rely this time           02:17 PM, 12th Mar                     shoeb ahmed                    Are you there?           02:20 PM, 12th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:20 PM, 12th Mar                     shoeb ahmed                    Is this a bot or Mayar           02:21 PM, 12th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:23 PM, 12th Mar                     shoeb ahmed                    is there any other option           02:24 PM, 12th Mar                     shoeb ahmed                    if they dont turn up today?           02:24 PM, 12th Mar                   mayar                   We will do the needful to deliver the order asap           02:28 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4012145