Subject: Ticket Assigned - Conversation with hello my name is hammad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 09:17:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hello  my name is hammad hello  my name is hammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello  my name is hammad Bot:  Hi Hello  My Name Is Hammad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9560902906 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Custome
 r:  0525217212            12:58 PM, 12th Mar                     hello  my name is hammad                    Thanks           12:58 PM, 12th Mar                   mayar                   Hi Hammad,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:59 PM, 12th Mar                     hello  my name is hammad                    Hello. Sir/Madam i just placed an order in the morning and paid through tabby app           01:00 PM, 12th Mar                     hello  my name is hammad                    Now i just recieved a txt from splash that the order is not processed and i have to do a cash on delivery           01:01 PM, 12th Mar                     hello  my name is hammad                    But the money is already detected by tabby           01:01 PM, 12th Mar                     hello  my name is hammad                    Deducted           01:03 PM, 12th Mar                   mayar                   Thank you for sharing the order details. 
 Please allow me a moment to check this for you.           01:03 PM, 12th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9560902906) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9560904243).           01:06 PM, 12th Mar                     hello  my name is hammad                    Ok thanks.. so it means that i will collect my order as usual           01:08 PM, 12th Mar                   mayar                   Yes the order will be ready in the same time           01:10 PM, 12th Mar                   mayar                   Is there is any thing else i can help you with?           01:10 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank yo
 u for shopping with us.  Have a wonderful day.           01:11 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4011710