Subject: Ticket Assigned - Conversation with fatmah alenezi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 09:17:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  fatmah alenezi fatmah alenezi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatmah alenezi Bot:  Hi Fatmah Alenezi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8160889509 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96594998959            01:03 PM, 12th Mar
                    mayar                   Hi Fatmah ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:04 PM, 12th Mar                     fatmah alenezi                    They have send me a message that my order was not processed successfully and already the money have been taken from my bank acount           01:06 PM, 12th Mar                     fatmah alenezi                             01:07 PM, 12th Mar                     fatmah alenezi                             01:08 PM, 12th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:10 PM, 12th Mar                     fatmah alenezi                    Okey thank you ?           01:11 PM, 12th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8160889509) was not place
 d successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8160889518).           01:11 PM, 12th Mar                     fatmah alenezi                    So now my order still successful but with a different number           01:13 PM, 12th Mar                   mayar                   Yes the order is conformed under the number:  8160889518           01:14 PM, 12th Mar                     fatmah alenezi                    Okay thank you so much           01:14 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4011708