Subject: Ticket Assigned - Conversation with jen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 09:05:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  jen jen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jen Bot:  Hi Jen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553856987            12:49 PM, 12th Mar                   mayar                   Hi Jen,Thank you for contacting us. My name is Mayar ,i will be happy to 
 help you.           12:50 PM, 12th Mar                     jen                    Hi Mayar           12:50 PM, 12th Mar                     jen                    I have just received my order           12:50 PM, 12th Mar                     jen                    01852932           12:50 PM, 12th Mar                     jen                    One of the dresses is damaged.           12:50 PM, 12th Mar                     jen                    It has a big tear           12:51 PM, 12th Mar                     jen                             12:51 PM, 12th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           12:52 PM, 12th Mar                   mayar                   Could you please share your order number so that I can assist you further?           12:52 PM, 12th Mar                     jen                    SPLASH Sustainable Iconic Embroidered Maxi A-line Dress with Long Sleeves Col
 or: White Size: 18 Quantity: 1	AED 129           12:52 PM, 12th Mar                     jen                    Order #9560836518           12:53 PM, 12th Mar                     jen                    Can you see the picture?           12:55 PM, 12th Mar                   mayar                   Yes we have received the picture.           12:55 PM, 12th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:55 PM, 12th Mar                     jen                    Ok. Thanks           12:55 PM, 12th Mar                   mayar                   We will create a return request for the item and it will be collected from you and returned to the warehouse and  refund will be done           12:59 PM, 12th Mar                   mayar                   Is there is any thing else i can help you with?           01:00 PM, 12th Mar                     jen                    No. Thank you for your assi
 stance           01:02 PM, 12th Mar                     jen                    Will i receive an email about the return request?           01:02 PM, 12th Mar                     jen                    And information about the timing, so that i make sure that someone is here to give the package to the driver           01:03 PM, 12th Mar                   mayar                   Yes you will receive a notification for the collection .           01:03 PM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:04 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4011634