Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 08:02:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:45 AM, 12th Mar                     User                    I need to cancel my order for hand bag           11:45 AM, 12th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:46 AM, 12th Mar                     User                    Order# 1660862858           11:46 AM, 12th Mar                   mayar                   Could you please share your order number so that I can assist you further?           11:46 AM, 12th Mar                     User                    I will order another design if this is cancelled           11:47 AM, 12th Mar                   mayar                   Could you please share your order number so that I can assist you further?           11:49 AM, 12th Mar                     User       
              Order# 1660862858           11:50 AM, 12th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:53 AM, 12th Mar                     User                    Sure           11:53 AM, 12th Mar                   mayar                   As i checked the order has been conformed and can't be cancelled           11:54 AM, 12th Mar                   mayar                   However, we would request you to not accept the delivery of your order.           11:55 AM, 12th Mar                     User                    But still not shipped, right? Appreciate if you could do to cancel before shipping           11:55 AM, 12th Mar                   mayar                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Once the order will return back to warehouse we will process the refund for the same as soon as possible.           11
 :55 AM, 12th Mar                     User                    Ok noted, thanks ?           11:55 AM, 12th Mar                   mayar                   We can't cancel the order as it's ready for shipping .           11:55 AM, 12th Mar                   mayar                   Is there is any thing else i can help you with?           11:56 AM, 12th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 AM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4011321