Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Mar 2022 13:29:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521486979            05:17 PM, 11th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to h
 elp you.           05:18 PM, 11th Mar                     hi                    Hii I'm soorya           05:18 PM, 11th Mar                     hi                    I just collected my order from mall of Emirates           05:19 PM, 11th Mar                     hi                    And my product max factor X blush is completely broken from inside           05:19 PM, 11th Mar                     hi                    And I got all the items in a box so usually they do cover the make-up item but this time they didn't           05:20 PM, 11th Mar                     hi                    It's totally broken           05:20 PM, 11th Mar                     hi                    Wait I'll send u a picture           05:20 PM, 11th Mar                     hi                             05:21 PM, 11th Mar                     hi                    Hellooo??           05:21 PM, 11th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This 
 is not the experience we offer           05:21 PM, 11th Mar                     hi                             05:21 PM, 11th Mar                     hi                    So what am I supposed to do?           05:22 PM, 11th Mar                     hi                    Where should I call           05:22 PM, 11th Mar                   mayar                   We will create a return request for the item and it will be collected from you and returned to the warehouse , and we will processed the refund for it .           05:23 PM, 11th Mar                     hi                    Alright no problems..better           05:23 PM, 11th Mar                     hi                    And an exchange isn't possible ryt?           05:24 PM, 11th Mar                     hi                    Or else I'll have to order again?           05:25 PM, 11th Mar                   mayar                   We are truly sorry but the items aren't exchangeable           05:25 PM, 11th Mar                  
  mayar                   We request you to fill you home address in the link that has been sent to you in your email           05:25 PM, 11th Mar                   mayar                   The courier team will collect the items within 1-3 days .           05:26 PM, 11th Mar                   mayar                   Is there is any thing else i can help you with?           05:28 PM, 11th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4008859