Subject: Ticket Assigned - Conversation with arjun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 16:26:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arjun arjun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arjun Bot:  Hi Arjun ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503563995            08:17 PM, 10th Mar                   mayar                   Hi Arjun,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:18 PM, 10th Mar                     arjun                    Hi Mayar           08:18 PM, 10th Mar                     arjun                    I wanted to request a return or replacement for 3 products in my order Order #9560360608. but the order still shows as processing.           08:19 PM, 10th Mar                     arjun                    I had connected yesterday as well, and the agent had told the status is updated but not able to see it as delivered to initiate the return           08:19 PM, 10th Mar                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (ٍCentrepoint) store across the UAE.           08:21 PM, 10th Mar                   mayar                   As i checked the status is updated to delivered .           08:22 PM, 10th Mar                   mayar                   Is there is any thing else i can help you with?           08:25 PM, 10th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:26 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4005682