Subject: Ticket Assigned - Conversation with farah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 14:52:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  farah farah                    Bot:  Hi again! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:38 PM, 10th Mar                   mayar                   Hi Farah,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:39 PM, 10th Mar                     farah                             06:39 PM, 10th Mar                     farah                    26/2  return but still not get refunded in my account           06:40 PM, 10th Mar                     farah                    How can I get my refund back           06:40 PM, 10th Mar                     farah                    I sent you receipt           06:41 PM, 10th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:42 PM, 10th Mar                     farah                    Ok           06:42 PM, 10th Mar                     farah                    Mayar r u there?           06:45 PM, 10th Mar                     farah                    I paid by knet           06:45 PM, 10th Mar                     farah                    Refund will get 3-7 days it’s been 12 days           06:46 PM, 10th Mar                     farah                    I m waiting for your reply           06:47 PM, 10th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (8.40KWD) on (26/2/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:47 PM, 10th Mar                     farah                    Ok           06:48 PM, 10th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4005178