Subject: Ticket Assigned - Conversation with haifa sandigan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 14:52:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  haifa sandigan haifa sandigan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haifa sandigan Bot:  Hi Haifa Sandigan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7360693839 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333500913            06:38 PM, 10th Mar                     haifa sandigan                    Ok           06:38 PM, 10th Mar                   mayar                   Hi Haifa ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:39 PM, 10th Mar                     haifa sandigan                    I would like to cancel this orders 7360692820 and 7360693839 as it get placed for 3 times           06:39 PM, 10th Mar                     haifa sandigan                    I’m paying by card but I don’t know why it doesn’t go through           06:40 PM, 10th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:40 PM, 10th Mar                     haifa sandigan                    Ok thank you           06:40 PM, 10th Mar                   mayar                   As i checked the 3  orders wasn't plaxced successfully due to incomplete payment.           06:41 PM, 10th Mar                     haifa sandigan                    Ok then but I just saw in the order history           06:42 PM, 10th Mar                     haifa sandigan                    Im just ordering 1 item each except breast pads           06:42 PM, 10th Mar                     haifa sandigan                    And im trying to pay online I don’t know what the problem           06:42 PM, 10th Mar                     haifa sandigan                    Is the system down?           06:42 PM, 10th Mar                     haifa sandigan                    So can cancel all of that and order again I’ll try different card           06:43 PM, 10th Mar                   mayar                   The 3 order will not be processed and we will not capture the amount for it .           06:44 PM, 10th Mar                     haifa sandigan                    Ok then so I haven’t charge yet right?           06:45 PM, 10th Mar                     haifa sandigan                    So I can order again the same thing yea?           06:45 PM, 10th Mar                   mayar                   Yes we didn't capture the money .           06:45 PM, 10th Mar                     haifa sandigan                    Ok thank you very much dear as this happen twice already           06:46 PM, 10th Mar                     haifa sandigan                    My payment can’t go through don’t know why           06:46 PM, 10th Mar                   mayar                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           06:48 PM, 10th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4005180