Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 12:26:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  User User                    Hello dear, my name is Maryam. I just received my order. My order number was 1660291929. I would like to exchange some items. Two clothes are for winter, which I didn't know they were winter clothes. I think you should have mentioned what type of clothes, Or which material. It should be mentioned where is cotton, wool, polyester etc. Do you think it is possible to exchange and choose other items instead? Please let me know ASAP. My number is 95129972           04:17 PM, 10th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:18 PM, 10th Mar                     User                    Hello Mayar. Thank you for replying me           04:19 PM, 10th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           04:22 PM, 10th Mar                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (ٍCentrepoint) store across the UAE.           04:22 PM, 10th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:25 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4004264