Subject: Ticket Assigned - Conversation with sara
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 10:54:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4660580279 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433906610            02:44 PM, 10th Mar                   mayar                   Hi Sara  ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:45 PM, 10th Mar                     sara                    Ok           02:46 PM, 10th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:50 PM, 10th Mar                   mayar                   As i checked, the order has been released for delivery by the shipping team and is still being delivered           02:50 PM, 10th Mar                   mayar                   You will be contacted soon by them for delivery           02:51 PM, 10th Mar                   mayar                   In the meantime, an exchange is not available at www.BABYSHOP.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (BABYSHOP) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (BABYSHOP) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:52 PM, 10th Mar                   mayar                   Are you still connected?           02:52 PM, 10th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:53 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4003661