Subject: Ticket Assigned - Conversation with angelika
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 09 Mar 2022 16:38:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angelika angelika                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522311031 Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hello Customer:  I received my order today Customer:  One one the item was boys tshirt pack of 2, but inside was only one T-shirt Agent:  Could you please share your order number so that I can assist you further? Customer:  9560390573 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  As i checked the order has been delivered complete 6 items Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I’m here Customer:  Yes Agent:  As i checked the order has been delivered complete 6 items Customer:  It’s 6 item but one of the item supposed to have 2 item inside it’s pack of 2. But inside only one T-shirt Customer:  IMAGE Customer:  Hello Agent:  We sincerely apologize for any inconvenience caused you. This is not the experience we offer Customer:  What we will do now? Customer:  I need the second T-shirt Agent:  We will refund the amount for the item. Customer:  Where ? Agent:  We request you to keep the  one piece you received Agent:  The refund will be done in your bank account. Agent:  Is there anything else i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  angelika Bot:  Hi Angelika ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:16 PM, 09th Mar                   mayar                   Hi Angelika,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:17 PM, 09th Mar                     angelika                    Hello. I talked with the agent and explain my complain. I received an order and one of the item supposed to have pack of 2 T-shirt inside, but it was only one           08:17 PM, 09th Mar                     angelika                    I explain this to an agent and he said I can keep one item with me and you will do refund           08:18 PM, 09th Mar                     angelika                    Yes you are the same person           08:18 PM, 09th Mar                     angelika                    Why I received request for return? I don’t want to return anything           08:18 PM, 09th Mar                   mayar                   We make the refund as return request bu the item wan't be collected form you .           08:21 PM, 09th Mar                     angelika                    Hello           08:23 PM, 09th Mar                   mayar                   Is there anything else i can help you with?           08:23 PM, 09th Mar                     angelika                    Yes you can           08:23 PM, 09th Mar                     angelika                    Listen to a client           08:23 PM, 09th Mar                     angelika                    I don’t want to return anything           08:24 PM, 09th Mar                     angelika                    Why you send a return request?           08:24 PM, 09th Mar                   mayar                   We make the refund as return request bu the item wan't be collected form you .           08:25 PM, 09th Mar                   mayar                   The item wo'nt be collected form you           08:25 PM, 09th Mar                   mayar                   You can check the refund that we have made to the item.           08:25 PM, 09th Mar                     angelika                    Yes return is for pants not for T-shirt           08:26 PM, 09th Mar                     angelika                    It’s totally different item           08:26 PM, 09th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           08:30 PM, 09th Mar                   mayar                   We request you to return the remaining amount to the nearest store to you.           08:32 PM, 09th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:33 PM, 09th Mar                   mayar                   Are you still connected?           08:35 PM, 09th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:37 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4000454