Subject: Ticket Assigned - Conversation with krishna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 09 Mar 2022 14:01:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  krishna krishna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9560422362 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521997293 Bot:  Please wait while we transfer you to an agent Customer:  okkk Customer:  Hello Agent:  Hi Dear customer,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  Im waiting Customer:  Hi Customer:  Morning Customer:  Order #9560422362 Customer:  while paying and confirming Customer:  it was return Customer:  order will she delivered today Customer:  so basis that only Customer:  i proceeded with the purchase Customer:  so I have to get it today Customer:  as this is a gift for somebody Customer:  I cant face delay Customer:  Hello Customer:  Please reply Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Hello Mazin Agent:  I am happy to inform you that your order is already on its way. Customer:  any update Agent:  Our courier partner will contact you to arrange a time for delivery. The order should be with you soon. Customer:  at what Customer:  it will be delivered Agent:  We apologize we can not confirm the exact delivery time at the moment but we will do our best to deliver it asap Agent:  Is there anything else i can help you with ? Customer:  Nothng Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  9560422362 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  please connect to customer service agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  krishna Bot:  Hi Krishna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9560422362 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  please transfer urgently Agent:  Hi I am Mais, Thank you for contacting us, How may I help you today Agent:  Your order is out for delivery now Agent:  And you will be contacted on 971521997293 Agent:  Please allow us more time to deliver the order Agent:  Is there any other query I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  krishna Bot:  Hi Krishna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9560422362 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi I am Mais, Thank you for contacting us, How may I help you today Agent:  Your order 9560422362 is out for delivery now and you will be contacted on 971521997293 before the delivery Agent:  Allow us more time to deliver the order Agent:  Is there any other query I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  krishna Bot:  Hi Krishna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9560422362 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:42 PM, 09th Mar                     krishna                    Hi           05:43 PM, 09th Mar                   mayar                   Hi Krishna,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:43 PM, 09th Mar                     krishna                    This is too much ... why this much delay .. if that is the case why centre point is cheating customer by telling , delivery within 1 day ...           05:43 PM, 09th Mar                     krishna                    now this is going to be 6 clock           05:44 PM, 09th Mar                     krishna                    im going to leave the office           05:44 PM, 09th Mar                     krishna                    very ridiculous services           05:44 PM, 09th Mar                     krishna                    and you  are expecting me to stay here till midnight ?????           05:44 PM, 09th Mar                     krishna                    Never ever i order again           05:44 PM, 09th Mar                     krishna                    and will give a review .. so other customers should not get effected badly like this ...           05:45 PM, 09th Mar                     krishna                    what im Facing now ?           05:45 PM, 09th Mar                     krishna                    Hello           05:46 PM, 09th Mar                     krishna                    please respond to me           05:46 PM, 09th Mar                     krishna                    Helloooooooooooooooooooooo           05:47 PM, 09th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           05:47 PM, 09th Mar                     krishna                    I dont want your apology...           05:48 PM, 09th Mar                     krishna                    pleasse give delivery persons number           05:48 PM, 09th Mar                     krishna                    such a worst           05:48 PM, 09th Mar                     krishna                    services ever           05:48 PM, 09th Mar                     krishna                    Helllooooooooooooooooooooooo           05:51 PM, 09th Mar                   mayar                   We are truly sorry but we don't have the courier team contacts           05:52 PM, 09th Mar                   mayar                   You can track the order via the following link:  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP030822004227&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           05:52 PM, 09th Mar                     krishna                    Very useless people           05:53 PM, 09th Mar                     krishna                    for shipping u r charging 10 aed           05:53 PM, 09th Mar                     krishna                    for eveyrthing u need money from customers           05:53 PM, 09th Mar                     krishna                    and giving false news           05:53 PM, 09th Mar                     krishna                    that delivery within 1 day           05:53 PM, 09th Mar                     krishna                    giving all wrong informations and fault news           05:53 PM, 09th Mar                     krishna                    cheating company this is           05:53 PM, 09th Mar                     krishna                    I will give a review in google           05:53 PM, 09th Mar                     krishna                    that nobody should trust this company ]           05:54 PM, 09th Mar                     krishna                    for making money only           05:54 PM, 09th Mar                     krishna                    theese people sitting           05:54 PM, 09th Mar                     krishna                    and none of the customer service agents           05:54 PM, 09th Mar                     krishna                    are not aware of anything ...           05:54 PM, 09th Mar                     krishna                    ridiculous ....           05:54 PM, 09th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           05:56 PM, 09th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:56 PM, 09th Mar                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3999620