Subject: Ticket Assigned - Conversation with michael
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 09 Mar 2022 08:43:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael michael                    Bot:  Hi again! Bot:  Please enter your name Customer:  michael Bot:  Hi Michael ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563151613            12:28 PM, 09th Mar                   mayar                   Hi Michael,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:29 PM, 09th Mar                     michael                    Hi           12:29 PM, 09th Mar                     michael                    We had placed an online order yesterday, today it was delivered           12:29 PM, 09th Mar                     michael                    I want to exchange it and get a smaller size for one item and take an another color for the other item           12:30 PM, 09th Mar                     michael                    Can I go to the nearest store and do the same?           12:30 PM, 09th Mar                     michael                    Mayar you there?           12:31 PM, 09th Mar                   mayar                   In the meantime, an exchange is not available at www.SPLASH.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:31 PM, 09th Mar                     michael                    Or so no exchange is possible?           12:33 PM, 09th Mar                   mayar                   No, you can only return           12:34 PM, 09th Mar                     michael                    Ok           12:35 PM, 09th Mar                     michael                    So we will get cash back right           12:35 PM, 09th Mar                   mayar                   If the return has been done to the store the refund will be done in cash           12:38 PM, 09th Mar                   mayar                   Is there anything else i can help you with?           12:40 PM, 09th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3997700