Subject: Ticket Assigned - late collection
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Mar 2022 14:20:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late collection hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543433352            06:06 PM, 08th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:07 PM, 08th Mar                     hello                    put a request for return on wednesday no one has come yet           06:08 PM, 08th Mar                     hello                    We received your return request for order 9559587222 Solid Polo T-shirt with Short ... +4item(s). Our delivery partner will pick up your return in 2-5 days.           06:08 PM, 08th Mar                     hello                    Almost 6 days no has come yet           06:09 PM, 08th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:09 PM, 08th Mar                     hello                    Sure           06:09 PM, 08th Mar                   mayar                   We sincerely apologize for that           06:10 PM, 08th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:10 PM, 08th Mar                     hello                    When?           06:10 PM, 08th Mar                     hello                    When they will come to pickup ?           06:11 PM, 08th Mar                     hello                    It will take time?           06:12 PM, 08th Mar                   mayar                   We will check with the courier team and update you via the email:  [email-masked]           06:13 PM, 08th Mar                   mayar                   Is there anything else i can help you with?           06:16 PM, 08th Mar                     hello                    Thank you           06:18 PM, 08th Mar                     hello                    /startOver           06:20 PM, 08th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:20 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3994600