Subject: Ticket Assigned - Conversation with mary
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Mar 2022 14:07:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  mary mary                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mary Bot:  Hi Mary ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8160417328 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96594031701            05:52 PM, 08th Mar                   mayar                   Hi Mary,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:52 PM, 08th Mar                     mary                    Hi           05:52 PM, 08th Mar                     mary                    I ordered online earlier today. It was click and collect. I really need to take it urgently but it’s still not ready.           05:53 PM, 08th Mar                     mary                    Is it ok just to go the location and pick it up even the status is not ready?           05:54 PM, 08th Mar                     mary                    Hello?           05:54 PM, 08th Mar                   mayar                   The click and collect orders takes from 1-2 days to be ready for collection           05:55 PM, 08th Mar                     mary                    What?           05:55 PM, 08th Mar                     mary                    Seriously? I thought only home delivery have 1-2 days delivery. Not click and collect           05:56 PM, 08th Mar                   mayar                   Some items are requested from the warehouse .           05:56 PM, 08th Mar                     mary                    So what do i do now? I need that items now. I have work earlier so i expected that i can just order and collect it after work           05:57 PM, 08th Mar                     mary                    Can i cancel or what           05:57 PM, 08th Mar                     mary                    Or can i go to the store and change the items?           05:58 PM, 08th Mar                   mayar                   yes te order can be cancelled .           05:58 PM, 08th Mar                     mary                    Or can i go to the store and change the items?           05:59 PM, 08th Mar                     mary                    Like same amount to what i ordered?           06:00 PM, 08th Mar                   mayar                   The store and the online prices may differneet due to the discounts and offers           06:01 PM, 08th Mar                     mary                    Ok. But us it possible for me to do it? Like the exact amount and i will not pay anything?           06:02 PM, 08th Mar                   mayar                   No.           06:03 PM, 08th Mar                     mary                    Oh ok           06:03 PM, 08th Mar                   mayar                   Is there anything else i can help you with?           06:05 PM, 08th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:06 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3994506