Subject: Ticket Assigned - Conversation with mahaboob basha patan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Mar 2022 09:21:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahaboob basha patan mahaboob basha patan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahaboob basha patan Bot:  Hi Mahaboob Basha Patan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522070343            12:58 PM, 08th Mar                   mayar                   Hi Mahaboob ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:59 PM, 08th Mar                     mahaboob basha patan                    Hi           01:02 PM, 08th Mar                     mahaboob basha patan                    R u here sir           01:02 PM, 08th Mar                     mahaboob basha patan                    I have buy a pant on online           01:03 PM, 08th Mar                     mahaboob basha patan                    So how can u exchange my pant           01:03 PM, 08th Mar                   mayar                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:03 PM, 08th Mar                     mahaboob basha patan                    Were booking pant size is to big           01:04 PM, 08th Mar                     mahaboob basha patan                    Same pant we won’t but we take small size           01:05 PM, 08th Mar                   mayar                   You can only return the item.           01:06 PM, 08th Mar                     mahaboob basha patan                    Exchange           01:06 PM, 08th Mar                     mahaboob basha patan                    But this product has buy on tabby           01:07 PM, 08th Mar                   mayar                   We don't have the exchange policy           01:10 PM, 08th Mar                   mayar                   Is there anything else i can help you with?           01:13 PM, 08th Mar                     mahaboob basha patan                    Hi           01:14 PM, 08th Mar                     mahaboob basha patan                    R u here sir           01:14 PM, 08th Mar                   mayar                   Yes .           01:15 PM, 08th Mar                   mayar                   Is there anything else i can help you with?           01:15 PM, 08th Mar                     mahaboob basha patan                    We can go splash store then return this item           01:15 PM, 08th Mar                     mahaboob basha patan                    Today we take delivery the pant           01:16 PM, 08th Mar                     mahaboob basha patan                    Hi           01:17 PM, 08th Mar                     mahaboob basha patan                    Sir           01:17 PM, 08th Mar                   mayar                   Yes you can return to the store .           01:17 PM, 08th Mar                     mahaboob basha patan                    Ok           01:18 PM, 08th Mar                     mahaboob basha patan                    Thank u sir           01:18 PM, 08th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3992629