Subject: Ticket Assigned - Conversation with alvie
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Mar 2022 08:54:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alvie alvie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alvie Bot:  Hi Alvie ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506585206            12:42 PM, 08th Mar                   mayar                   Hi Alvie,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:43 PM, 08th Mar                     alvie                    Hello Mayar           12:43 PM, 08th Mar                     alvie                    I need help with my order please..           12:43 PM, 08th Mar                     alvie                    I mistakenly put click and collect but I wanted it to be a delivery           12:43 PM, 08th Mar                     alvie                    Is there anyway I can get this changed?           12:44 PM, 08th Mar                   mayar                   We sincerely apologize for that, but we can't change the delivery method after placing the order .           12:45 PM, 08th Mar                     alvie                    But I am eligible to have the delivery since my order is more than 200aed           12:45 PM, 08th Mar                     alvie                    I am expecting so I can't really go here and there to do the pick up..           12:46 PM, 08th Mar                   mayar                   Yes, you are eligable for the delivery, but we can't change the delivery method .           12:49 PM, 08th Mar                   mayar                   Is there anything else i can help you with?           12:52 PM, 08th Mar                     alvie                    None           12:53 PM, 08th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3992473