Subject: Ticket Assigned - Conversation with janu nandakumar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 06 Mar 2022 15:16:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with janu nandakumar janu nandakumar                    Bot:  Hi again! Bot:  Please enter your name Customer:  janu nandakumar Bot:  Hi Janu Nandakumar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9560010250 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971555165621            06:58 PM
 , 06th Mar                     janu nandakumar                    Ok           06:59 PM, 06th Mar                   mayar                   Hi Janu ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:59 PM, 06th Mar                     janu nandakumar                    Hi Mayar           07:00 PM, 06th Mar                     janu nandakumar                    Good eve ! I wanted to check on my order 9560010250           07:00 PM, 06th Mar                     janu nandakumar                    When i placed the order it said it would be delivered on 6th Mar           07:01 PM, 06th Mar                     janu nandakumar                    When i spoke to an agent around 4.30 UAE time he said it is out for delivery but when i spoke to another agent at 6.30 she said it is noy out and only shipped.           07:02 PM, 06th Mar                     janu nandakumar                    And i may receive it tomorrow           07:02 PM, 06th Mar        
              janu nandakumar                    Hello           07:02 PM, 06th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:02 PM, 06th Mar                     janu nandakumar                    Ok           07:02 PM, 06th Mar                   mayar                   As i checked the order has been shipped and with the courier team , but it's not out for the delivery today .           07:04 PM, 06th Mar                   mayar                   You can track the order via the following link:  https://bit.ly/35AebaX           07:04 PM, 06th Mar                     janu nandakumar                    Ok. Then why was i notified before i placed the order that i would receive it the nect day ?           07:05 PM, 06th Mar                     janu nandakumar                    It said if i order within 20 hours i would receive it on 6th Mar           07:06 PM, 06th Mar                  
    janu nandakumar                    1st expectation before ordering is set wrong and then even the call center gave the wrong info           07:08 PM, 06th Mar                     janu nandakumar                    This is also a system chatbot which also was useless           07:08 PM, 06th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           07:09 PM, 06th Mar                   mayar                   We will do our best to deliver the order asap .           07:12 PM, 06th Mar                   mayar                   Is there anything else i can help you with?           07:14 PM, 06th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:15 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3984593