Subject: Ticket Assigned - Conversation with maha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 11:17:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maha maha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:56 PM, 05th Mar                   mayar                   Hi Maha,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:56 PM, 05th Mar                     maha                    hello           02:57 PM, 05th Mar                     maha                    can u plz check order 8157138766 for me           02:57 PM, 05th Mar                     maha                    i ordered Textured 2-in-1 Top with Long Sleeves           02:58 PM, 05th Mar                     maha                    163830078           02:58 PM, 05th Mar                     maha                    but i recieved 163830077           02:59 PM, 05th Mar                   mayar                   please share with us picture for the item you have received           03:01 PM, 05th Mar                     maha                    i recieved same item but the size is different           03:03 PM, 05th Mar                     maha                    i ordered L           03:03 PM, 05th Mar                     maha                    i recieved M           03:03 PM, 05th Mar                     maha                    can u check what size is in the system?           03:03 PM, 05th Mar                     maha                    order 8157138766           03:03 PM, 05th Mar                   mayar                   We sincerely apologize for that but we can't check the size           03:07 PM, 05th Mar                     maha                    i am giving u the tag number           03:08 PM, 05th Mar                     maha                    which number do you have in the system?           03:08 PM, 05th Mar                     maha                    163830077 or 163830078?           03:08 PM, 05th Mar                     maha                    in order order 8157138766?           03:08 PM, 05th Mar                   mayar                   This the item you have ordered :  163830078           03:11 PM, 05th Mar                     maha                    yes           03:11 PM, 05th Mar                     maha                    this is what u have in the system?           03:12 PM, 05th Mar                   mayar                   please share with us pics for the wronge item you have received           03:13 PM, 05th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:15 PM, 05th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:16 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3978441