Subject: Ticket Assigned - change delivery address
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 10:45:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  change delivery address rhea                    Customer:  hi Bot:  Hi there! What can I do for you today? Customer:  sorry Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rhea ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9559805468 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:02 PM, 05th Mar                   mayar                   Hi Rhea,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:04 PM, 05th Mar                     rhea                    Im waiting for my order to deliver           02:04 PM, 05th Mar                     rhea                    and it is for deliver today . but until no not yet deliver?           02:04 PM, 05th Mar                     rhea                    9559805468           02:05 PM, 05th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:06 PM, 05th Mar                   mayar                   As i checked the order was out for delivery yesterday and the delivery has been rescheduled.           02:10 PM, 05th Mar                     rhea                    no one call me yesterday           02:10 PM, 05th Mar                     rhea                    it was indicated here to be deliver for March 5           02:10 PM, 05th Mar                     rhea                    thats why im waiting now           02:10 PM, 05th Mar                   mayar                   The order isn't out for delivery today           02:11 PM, 05th Mar                     rhea                    kindly deliver today           02:13 PM, 05th Mar                     rhea                    it was written march 5           02:13 PM, 05th Mar                     rhea                             02:14 PM, 05th Mar                     rhea                    that should be march 5           02:14 PM, 05th Mar                     rhea                    and there's no one call me yesterday           02:14 PM, 05th Mar                     rhea                    and when it is recheduled??           02:16 PM, 05th Mar                     rhea                    no one call me           02:16 PM, 05th Mar                     rhea                    this is not the right service           02:16 PM, 05th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:17 PM, 05th Mar                     rhea                    So kindly schedule it for today           02:17 PM, 05th Mar                     rhea                    because no one call me yesterday and Im waiting today           02:18 PM, 05th Mar                   mayar                   The order has been returned to the courier faculty and will be out for delivery again tomorrow           02:18 PM, 05th Mar                     rhea                    again tomorrow?           02:21 PM, 05th Mar                     rhea                    so what is the use of March 5??           02:22 PM, 05th Mar                     rhea                    OFFICE IS CLOSE TOMORROW           02:22 PM, 05th Mar                     rhea                    AND THAT IS MY OFFICE ADDRESS           02:22 PM, 05th Mar                     rhea                    DELIVER TODAY HERE IN RAS AL KHOR           02:22 PM, 05th Mar                     rhea                    IM HERE UNTIL 6PM           02:22 PM, 05th Mar                   mayar                   We sincerely apologize for that but the order isn't out for delivery today           02:24 PM, 05th Mar                     rhea                    why its not out today when supposed to be it should be today           02:25 PM, 05th Mar                     rhea                    and not yesterday           02:25 PM, 05th Mar                     rhea                    why tomorrow . toimorrow my office is close           02:25 PM, 05th Mar                     rhea                    so who will receive that order???           02:25 PM, 05th Mar                     rhea                    if you deliver today           02:25 PM, 05th Mar                     rhea                    just change the address of delivery           02:25 PM, 05th Mar                     rhea                    and make sure to delivery tomorrow           02:25 PM, 05th Mar                     rhea                    this is really bad experience to your customer           02:26 PM, 05th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:27 PM, 05th Mar                     rhea                    can you change the delivery address?           02:28 PM, 05th Mar                     rhea                    then deliver tomorrow           02:28 PM, 05th Mar                   mayar                   Yes we can change the delivery address           02:30 PM, 05th Mar                     rhea                    5th flloor Rawdat building Warsan 1 phase 1 International City,Dubai           02:31 PM, 05th Mar                     rhea                    0566259052 is my number           02:31 PM, 05th Mar                     rhea                    make sure it will be deliver tomorrow           02:31 PM, 05th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:32 PM, 05th Mar                     rhea                    I will AGAIN . expect my order tomorrow on my home address           02:33 PM, 05th Mar                   mayar                   We will send the detail to the courier team and update you regaurd via email:  [email-masked]           02:34 PM, 05th Mar                     rhea                    please . do the needful           02:34 PM, 05th Mar                     rhea                    because I really want to receive that .           02:34 PM, 05th Mar                     rhea                    im really disappointed on this           02:35 PM, 05th Mar                   mayar                   We will do the needful           02:36 PM, 05th Mar                     rhea                    send me email pls           02:37 PM, 05th Mar                   mayar                   We will.           02:39 PM, 05th Mar                   mayar                   Is there anything else i can help you with?           02:39 PM, 05th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:43 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3978271