Subject: Ticket Assigned - Conversation with ahmed sayed
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 10:06:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed sayed ahmed sayed                    Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed sayed Bot:  Hi Ahmed Sayed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:27 PM, 01st Mar                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           05:28 PM, 01st Mar                     ahmed sayed                    I purchased a bed on 27 Nov 2021 and I faced a lot of problems with it and no one from your technicians solved the problem!! Despite complaining many times           05:29 PM, 01st Mar                   Aya                   Could you please share your order number so that I can assist you further?           05:30 PM, 01st Mar                     ahmed sayed                             05:31 PM, 01st Mar                     ahmed sayed                    8115976693           05:31 PM, 01st Mar                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:31 PM, 01st Mar                   Aya                   Please could you elaborate your inquiry so we can check for you.           05:32 PM, 01st Mar                     ahmed sayed                    This is the tenth time with no solution!!           05:34 PM, 01st Mar                     ahmed sayed                    Many calls and each time call center agent told they will send technicians to solve with no results           05:34 PM, 01st Mar                     ahmed sayed                    Tried also to call you on 1860190 no results           05:36 PM, 01st Mar                   Aya                   Please could you elaborate your inquiry so we can assist you to the fullest.and please accept our full apology.           05:36 PM, 01st Mar                     ahmed sayed                    The legs for the bed base were broken causing noisy sound with any movement on the bed           05:37 PM, 01st Mar                     ahmed sayed                    Since Nov 2021           05:37 PM, 01st Mar                     ahmed sayed                    The bed setup was very bad from initially           05:38 PM, 01st Mar                   Aya                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           05:38 PM, 01st Mar                   Aya                   Please accept our full apology.           05:39 PM, 01st Mar                     ahmed sayed                    So what’s the solution?!!! Suppose there is a warranty           05:39 PM, 01st Mar                   Aya                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:40 PM, 01st Mar                   Aya                   Please allow us 24 hours so we can contact with the concerned team in order to be fully assisted,           05:40 PM, 01st Mar                     ahmed sayed                    What is the number for customer services??           05:41 PM, 01st Mar                     ahmed sayed                    Need to talk with the manager           05:41 PM, 01st Mar                   Aya                   Please note that you will be contacted within 24 hours through your email.           05:43 PM, 01st Mar                   Aya                   Accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:44 PM, 01st Mar                   Aya                   Is there anything else may I assist you?           05:44 PM, 01st Mar                     ahmed sayed                    Very bad products with bad services           05:44 PM, 01st Mar                     ahmed sayed                    You’re selling bad products and run away from any responsibility!!           05:45 PM, 01st Mar                   Aya                   Please make sure that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           05:46 PM, 01st Mar                     ahmed sayed                    Just selling with bad quality!! No care about after sales service!!           05:46 PM, 01st Mar                   Aya                   We will contact you through your email within 24 hours to solve the issue.           05:46 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3961738