Subject: Ticket Assigned - Conversation with yomna tarek
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 10:10:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yomna tarek yomna tarek                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  yomna tarek Bot:  Hi Yomna Tarek ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433773637            01:46 PM, 04th Mar                   mayar                   Hi Yomna, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:47 PM, 04th Mar                     yomna tarek                    Hi,           01:48 PM, 04th Mar                     yomna tarek                    When I make an online return I never take my money back           01:49 PM, 04th Mar                   mayar                   Could you please share your order number so that I can assist you further?           01:50 PM, 04th Mar                     yomna tarek                    my order was number # 4618345639           01:50 PM, 04th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:51 PM, 04th Mar                     yomna tarek                    Ok           01:52 PM, 04th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (AED XX) on 12/12/2021           01:55 PM, 04th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (ٌَِ 55) on 12/12/2021           01:56 PM, 04th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:58 PM, 04th Mar                     yomna tarek                    ?           02:00 PM, 04th Mar                   mayar                   The refund has been done from our side by the transaction ID : 169999990354098294 . on, 12/12/2021           02:03 PM, 04th Mar                     yomna tarek                    Hi, is anyone still here?!           02:06 PM, 04th Mar                   mayar                   Yes , are we still connected .           02:08 PM, 04th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:10 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3974524