Subject: Ticket Assigned - Conversation with zainab
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 09:51:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab zainab                    Bot:  Hi again! Bot:  Please enter your name Customer:  zainab Bot:  Hi Zainab ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555777037            01:26 PM, 04th Mar                     zainab                    Hello , if i cancelled my order 8158984155when i will get refund           01:27 PM, 04th Mar                   mayar                   Hi  Zainab,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:28 PM, 04th Mar                     zainab                    Hello , if i cancelled my order 8158984155when i will get refund           01:28 PM, 04th Mar                   mayar                   The order is still under process .           01:30 PM, 04th Mar                   mayar                   The refund will be done after the order is returned to the warehouse and marked as not delivered .           01:30 PM, 04th Mar                     zainab                    Its in warrhouse already           01:31 PM, 04th Mar                     zainab                    Because i checked in the store           01:31 PM, 04th Mar                     zainab                    They said its in the wharehouse           01:32 PM, 04th Mar                   mayar                   Have you received any call from the delivery team .           01:36 PM, 04th Mar                     zainab                    No           01:36 PM, 04th Mar                     zainab                    They said in the store its on tuesday           01:37 PM, 04th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:39 PM, 04th Mar                   mayar                   Is there is any thing else i can help you with.           01:41 PM, 04th Mar                     zainab                    Fix what?           01:41 PM, 04th Mar                     zainab                    My question is : if i cancel now in this situation,  when i will get refund           01:41 PM, 04th Mar                   mayar                   The refund will be done from our side at the same time .           01:46 PM, 04th Mar                   mayar                   Are we still connected           01:49 PM, 04th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:50 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3974479