Subject: Ticket Assigned - Conversation with drene
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 09:24:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with drene drene                    Bot:  Hi again! Bot:  Please enter your name Customer:  drene Bot:  Hi Drene ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer f
 or us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:13 PM, 04th Mar                     drene                    3934307 what has happened to that enquiry           01:13 PM, 04th Mar                     drene                    I'm still waiting for my refund           01:14 PM, 04th Mar                   mayar                   Hi Drene, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:14 PM, 04th Mar                     drene                    3934307           01:14 PM, 04th Mar                     drene                    That's my enquiry number           01:14 PM, 04th Mar                     drene                    How far is this now           01:14 PM, 04th Mar            
        mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:14 PM, 04th Mar                     drene                    K           01:15 PM, 04th Mar                     drene                    How long will this take           01:16 PM, 04th Mar                   mayar                   We would like to inform you that we have processed the refund on 28/2/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:18 PM, 04th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (AED XX) on (Date) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:21 PM, 04th Mar                   mayar                   Is there anything else i can help you with?           01:21 PM, 04th Mar                   mayar    
                It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3974400