Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 03:10:04 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">Good morning!</div>
<div dir="auto"><br></div>
<div dir="auto">No one has contacted me yet for the return collection.</div>
<div dir="auto"><br></div>
<div dir="auto">Please advise. </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you. </div>
<div dir="auto">Franklin </div>
<div dir="auto">050 4947048</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 2 Mar 2022, 17:34 Frank, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hello Team,<div dir="auto"><br></div>
<div dir="auto">Good evening!</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your reply. </div>
<div dir="auto"><br></div>
<div dir="auto">The return items can be collected from the following address</div>
<div dir="auto"><br></div>
<div dir="auto">EMR 25, Emirati Cluster,</div>
<div dir="auto">International City</div>
<div dir="auto">Al Warsan</div>
<div dir="auto">Dubai</div>
<div dir="auto">Contact Number: 050 4947048</div>
<div dir="auto"><br></div>
<div dir="auto">Please do advise if you need any further information. </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto">Franklin</div>
<div dir="auto"><br></div>
<br><br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Wed, 2 Mar 2022, 07:19 Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3958601</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3958601<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mayar nasser mahmoud : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Frank,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, We would like to inform you that the store does not accept returns after 14 days from the date of receiving the order,Please provide us with address information in order to update it (house number - neighborhood - street - city) so that we can assist you accordingly with this.</div>
<div><br></div>
<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>
<div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3958601