Subject: New Reply Received -
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 03 Mar 2022 09:17:54 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Hi ECOM Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAM9B8A6CF3CF524C4EAFADE3E676975CE7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">The below mentioned item taken back from the customer house. Do the refund process from your end.</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="1351" height="360" style="width:14.0729in;height:3.75in" id="_x0000_i1055" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QjJ-R98EfWOYu2WQhVHhCOnykzbLpumW_PflaKS-zxs"><span style="font-size:14.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT";color:#ED7D31'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT"'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Md Ansari1 <br>
<b>Sent:</b> Tuesday, March 1, 2022 1:15 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Mohamed Shabaz Khan &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Hckdelivery Dept &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAM5C8F3398D42A4B8682628E3741BE5B76" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">By tomorrow evening it will be done from our end then will let you know for refund process.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT";color:#ED7D31'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT"'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, March 1, 2022 1:04 PM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAM9AC69FA1F9564751ACD61D16B3EBB8F3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">What is the update for the below ?</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, February 28, 2022 3:23 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud
 Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:14.0pt">Hi Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">Will update you shortly because it’s on the process.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT";color:#ED7D31'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT"'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, February 28, 2022 12:37 PM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:18.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:18.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Algerian"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Algerian">Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt;font-family:Algerian">Tejinder Singh.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:18.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Sunday, February 27, 2022 3:40 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud
 Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAM2A717CC2D07E403380F301F5A6943A03" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Please update for the below pickup ASAP as this is still pending.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">RMA : 1002032258</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">
<a id="OWAAMEF280DED4D77499E84279423A8793A25" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
<a id="OWAAMD921457FDC7D44819037E5E7C17CD3B1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, January 28, 2022 2:07 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi Faraz,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Please proceed with the normal return/refund process. Attached is the approval mail.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="450" style="width:337.5pt">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:9.0pt;margin-right:0in;margin-bottom:11.25pt;margin-left:0in">
<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:3.75pt">
<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:3.75pt">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="10" rowspan="2" style="width:7.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<span style='font-family:"Times New Roman",serif'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="_x0000_i1054" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTE5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ye6wsLadRfdyXJsghzLRgz7kWtZBzdd-eaWq_AlRBEA" alt="line"></span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="198" rowspan="2" style="width:148.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="vertical-align:top">
<a href="http://www.homecentre.com/" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="Picture_x0020_29" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t_Hh9qsmf8idPPpXSqbx2gXm55lNANpCyyOCH9mBmNQ" alt="logo"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="80" style="width:60.0pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="153" style="width:114.75pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_24" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MDw3f0gIefkGrR7TjRGFdJYz3Uy6HxYI7QPi3MQmVKg" alt="facebook"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_26" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RYO7YYF1-BPfPMlg5zhvI0jr40nEisWEbaqHK00Q9sc" alt="twiiter"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_27" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xDTiGY2DQ2lRSubqCuga1PyKhqd69Cit2IhW1GTQEDU" alt="youtube"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_28" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6ksWAppxtTP6-jiiu4-ZpMVPcm1iKkb2_fVRUuW_DU4" alt="instagram"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="82" style="width:61.5pt;padding:0in 0in 0in 0in"></td>
<td width="156" style="width:117.0pt;padding:0in 0in 0in 0in"></td>
<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in"></td>
<td width="202" style="width:151.5pt;padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, January 28, 2022 2:04 AM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud
 Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAMC4881B3CB3DE46B3BA4873C0DF62EF83" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Reminder for the below.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, January 26, 2022 9:00 AM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAM982BEDF1A3744FFA8F06219A0406AE3D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Yes, we need approval for any kind of replacement or take back.</div>
<div></div>
<div class="MsoNormal">Once we get approval we will start procedure from our end.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Tejinder Singh. (in Vacation)</div>
<div></div>
<div class="MsoNormal">Md Alamgir Ansari (On Duty) </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mohamed Shabaz Khan <br>
<b>Sent:</b> Tuesday, January 25, 2022 5:06 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi Tejinder,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Do you require ECOM approval or waiting for approval from <a id="OWAAM3D89A549F9A046839814DA341C70064C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mahmoud Emadeldin Mahmoud   Elsayed</span></a>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="450" style="width:337.5pt">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:9.0pt;margin-right:0in;margin-bottom:11.25pt;margin-left:0in">
<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:3.75pt">
<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:3.75pt">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="10" rowspan="2" style="width:7.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<span style='font-family:"Times New Roman",serif'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTE5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ye6wsLadRfdyXJsghzLRgz7kWtZBzdd-eaWq_AlRBEA" alt="line"></span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="198" rowspan="2" style="width:148.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="vertical-align:top">
<a href="http://www.homecentre.com/" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t_Hh9qsmf8idPPpXSqbx2gXm55lNANpCyyOCH9mBmNQ" alt="logo"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="80" style="width:60.0pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="153" style="width:114.75pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MDw3f0gIefkGrR7TjRGFdJYz3Uy6HxYI7QPi3MQmVKg" alt="facebook"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RYO7YYF1-BPfPMlg5zhvI0jr40nEisWEbaqHK00Q9sc" alt="twiiter"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_22" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xDTiGY2DQ2lRSubqCuga1PyKhqd69Cit2IhW1GTQEDU" alt="youtube"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_23" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6ksWAppxtTP6-jiiu4-ZpMVPcm1iKkb2_fVRUuW_DU4" alt="instagram"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="82" style="width:61.5pt;padding:0in 0in 0in 0in"></td>
<td width="156" style="width:117.0pt;padding:0in 0in 0in 0in"></td>
<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in"></td>
<td width="202" style="width:151.5pt;padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 25, 2022 4:27 PM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed
 Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Dear All,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Yes we can but For the replacement or take back we need approval from your end then only we can take further steps.</div>
<div></div>
<div class="MsoNormal">Let us confirmed it by approval email then we can do it ASAP.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Tejinder Singh. (in Vacation)</div>
<div></div>
<div class="MsoNormal">Md Alamgir Ansari (On Duty) </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mahmoud Emadeldin Mahmoud Elsayed <br>
<b>Sent:</b> Tuesday, January 25, 2022 2:12 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi all, </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Did we replaced below damage product ? </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 25, 2022 8:16 AM<br>
<b>To:</b> Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery
 Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:14.0pt">Hi team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">As discussed team, that item has quality issue.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">Please do the further procedure as needed.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Tejinder Singh. (in Vacation)</div>
<div></div>
<div class="MsoNormal">Md Alamgir Ansari (On Duty) </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Murugapandian Mani <br>
<b>Sent:</b> Monday, January 24, 2022 3:11 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Dear Shabaz Khan</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">We will give you confirmation by tomorrow.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards/Mani</div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 24, 2022 2:10 PM<br>
<b>To:</b> Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi Mani/ Alamgir,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">I am not able to understand the report shared by Tejinder. Please guide.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="450" style="width:337.5pt">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:9.0pt;margin-right:0in;margin-bottom:11.25pt;margin-left:0in">
<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:3.75pt">
<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:3.75pt">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="10" rowspan="2" style="width:7.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<span style='font-family:"Times New Roman",serif'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTE5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ye6wsLadRfdyXJsghzLRgz7kWtZBzdd-eaWq_AlRBEA" alt="line"></span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="198" rowspan="2" style="width:148.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="vertical-align:top">
<a href="http://www.homecentre.com/" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t_Hh9qsmf8idPPpXSqbx2gXm55lNANpCyyOCH9mBmNQ" alt="logo"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="80" style="width:60.0pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="153" style="width:114.75pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MDw3f0gIefkGrR7TjRGFdJYz3Uy6HxYI7QPi3MQmVKg" alt="facebook"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RYO7YYF1-BPfPMlg5zhvI0jr40nEisWEbaqHK00Q9sc" alt="twiiter"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xDTiGY2DQ2lRSubqCuga1PyKhqd69Cit2IhW1GTQEDU" alt="youtube"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6ksWAppxtTP6-jiiu4-ZpMVPcm1iKkb2_fVRUuW_DU4" alt="instagram"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="82" style="width:61.5pt;padding:0in 0in 0in 0in"></td>
<td width="156" style="width:117.0pt;padding:0in 0in 0in 0in"></td>
<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in"></td>
<td width="202" style="width:151.5pt;padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 24, 2022 2:19 PM<br>
<b>To:</b> Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery
 Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Invoice No: 8274992707</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi team,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">As per our inspection team report is attached for your reference.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Tejinder Singh. (in Vacation)</div>
<div></div>
<div class="MsoNormal">Md Alamgir Ansari (On Duty) </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Murugapandian Mani <br>
<b>Sent:</b> Monday, January 24, 2022 12:14 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3340192] -</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Dear Ansari</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Pls update the feedback on this below concern.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards/Mani</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, January 24, 2022 9:08 AM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3340192] -</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi Tejinder/ Mani,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Please confirm if the damaged is due to quality issue/ manufacturing defect or due to customer usage.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="450" style="width:337.5pt">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:9.0pt;margin-right:0in;margin-bottom:11.25pt;margin-left:0in">
<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:3.75pt">
<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:3.75pt">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="10" rowspan="2" style="width:7.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<span style='font-family:"Times New Roman",serif'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTE5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ye6wsLadRfdyXJsghzLRgz7kWtZBzdd-eaWq_AlRBEA" alt="line"></span><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="198" rowspan="2" style="width:148.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="vertical-align:top">
<a href="http://www.homecentre.com/" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t_Hh9qsmf8idPPpXSqbx2gXm55lNANpCyyOCH9mBmNQ" alt="logo"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="80" style="width:60.0pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
<td width="153" style="width:114.75pt;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MDw3f0gIefkGrR7TjRGFdJYz3Uy6HxYI7QPi3MQmVKg" alt="facebook"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RYO7YYF1-BPfPMlg5zhvI0jr40nEisWEbaqHK00Q9sc" alt="twiiter"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xDTiGY2DQ2lRSubqCuga1PyKhqd69Cit2IhW1GTQEDU" alt="youtube"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzg2MTIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6ksWAppxtTP6-jiiu4-ZpMVPcm1iKkb2_fVRUuW_DU4" alt="instagram"></span></a><span style='font-family:"Times New Roman",serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="82" style="width:61.5pt;padding:0in 0in 0in 0in"></td>
<td width="156" style="width:117.0pt;padding:0in 0in 0in 0in"></td>
<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in"></td>
<td width="202" style="width:151.5pt;padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, January 22, 2022 1:13 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3340192] -</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Shabaz,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Order ID:  8274992707 <br>
Item ID: 161937182 </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Mr. Tejinder has only shared this attached response with us and the video after doing the QET, no other report attached.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Please check the attached and advise on the same.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Apoorv</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تشغيل الجمعة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>,
 21 </span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يناير في
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>1:04
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
</span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please share QET report to confirm if the damaged is due to quality issue or due to customer usage.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="450" style="width:337.5pt">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<div style="margin-top:9.0pt;margin-bottom:11.25pt">
<div class="MsoNormal">
<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span>
</div>
<div></div>
</div>
<div style="margin-bottom:3.75pt">
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span>
</div>
<div></div>
</div>
<div style="margin-top:5.0pt;margin-bottom:3.75pt">
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b>
</div>
<div></div>
</div>
</td>
<td width="10" rowspan="2" style="width:7.5pt;padding:0in 0in 0in 0in">
<div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5OTExODMzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EjsCJMsBwULQ8oz4Qk9O6nnLs6ANmbM7-kWjWSTrzmE" alt="line"></span></div>
<div></div>
</div>
</td>
<td width="198" rowspan="2" style="width:148.5pt;padding:0in 0in 0in 0in">
<div>
<div class="MsoNormal" style="vertical-align:top"><a href="http://www.homecentre.com/" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="198" height="142" style="width:2.0625in;height:1.4791in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5OTExODMzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tlrGw5gNS0aTOqRJbPRlw_sBIvrVFc3h1mHtC8Y5k3E" alt="logo"></span></a></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td width="80" style="width:60.0pt;padding:0in 0in 0in 0in">
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b>
</div>
<div></div>
</div>
</td>
<td width="153" style="width:114.75pt;padding:0in 0in 0in 0in">
<div>
<div class="MsoNormal">
<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5OTExODM0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Qsr33dS4ckdJ-eTVC8m48RO0EwNNMcfuPF25NY5ISc4" alt="facebook"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5OTExODM0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2DP_vnl-OKN29WOeyxItbqZbmZDzdXuwJ3qfhjhA21Y" alt="twiiter"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5OTExODM0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MrfmfB5kKlwH9lrCXEC1RYgSByXsMMg7UqV_T6bNtXI" alt="youtube"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5OTExODM0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GkMeaKsiKYlWsLNHtC0BB7Y9KEIUp795EgVgRL2ZXMQ" alt="instagram"></span></a>
</div>
<div></div>
</div>
</td>
</tr>
<tr>
<td width="82" style="width:61.5pt;padding:0in 0in 0in 0in"></td>
<td width="156" style="width:117.0pt;padding:0in 0in 0in 0in"></td>
<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in"></td>
<td width="202" style="width:151.5pt;padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:black"> </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, January 21, 2022 12:46 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3340192] -</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Problem Statement:  WWD DAMAGED ITEM Under Two Years warranty <br>
<br>
Order Date :  Jul 1, 2021<br>
Order ID:  8274992707 <br>
Tracking ID:  16936018274992707<br>
Item ID: 161937182 <br>
<br>
Assistance Required:  The item has 2 years manufacturer warranty and It's damaged now. <br>
Issue Description: Customer emailed us informing that he/she received the item on   7/10/21  but the item which they got damaged, customer also provided us the picture/ video of damaged item. The warehouse team has confirmed that item is is not repairable.<br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
<br>
Regards,<br>
Kmali</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تشغيل الأربعاء, 10 نوفمبر, 2021 في 8:59 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>,
<span lang="AR-SA" dir="RTL">محمد ابوعامر </span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<span lang="AR-SA" dir="RTL">كتب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>:
</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>في الأربعاء، ١٠ نوفمبر ٢٠٢١ ٥:٣٥ ص</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>
 Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<span lang="AR-SA" dir="RTL">كتب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>:</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا محمد.</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span><span dir="RTL"></span><span dir="RTL"></span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span>
</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكراً لك على تواصلك معنا.</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" align="right" style="text-align:right">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>يرجى تزويدنا بصورة للخطاء ومزيد من التفاصيل لكي نتمكن من مساعدتك</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أصدقائك،</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>فريق الدعم</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span> </span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3340192:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3340192