Subject: New Reply Received - Fwd: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 03:12:28 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div dir="ltr">
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<span id="ms-outlook-ios-cursor"></span><img id="id-462D1D8C-97D1-4331-99E2-8FB0B08D8048" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzMwOTI4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EvxlchFNL1Rx_dS9hig_Fk8xbrJvLwCK_H-yFuU34v8" alt="Image.jpeg" style="max-width: 100%">The blue panel in the middle of the slide needs a bolt to hold it in place. There
 isn't one in the box. <br>
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The whole packet of screws had been pre opened and the instruction manual has clearly been used as it was folded back and the pages not on order. </div>
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Arrange the pick up and refund please. </div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 5:20:41 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: Your products are on the way
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3952387</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammed bahashwan : </div>
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<div dir="ltr">Hi Jen,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3952387