Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Feb 2022 17:21:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:13 PM, 26th Feb                   mayar                   Hi ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:14 PM, 26th Feb                     hi                    9555996794 This is my order , I retuned both item but I got refund for only one item           09:14 PM, 26th Feb                     hi                    Can you please check the status           09:14 PM, 26th Feb                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:14 PM, 26th Feb                   mayar                   Could you please confirm that you have handed over two items to our courier partner?           09:16 PM, 26th Feb                     hi                    Yes , both were delivered in one packed when courier partner came           09:17 PM, 26th Feb                     hi                    Only one time courier came , for 2 items at one time           09:17 PM, 26th Feb                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:18 PM, 26th Feb                   mayar                   Is there anything else i can help you with           09:19 PM, 26th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:21 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3948373