Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Feb 2022 17:07:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation naima souissi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naima souissi Bot:  Hi Naima Souissi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4658967848 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097470332079            09:00 PM, 26th Feb                     naima souissi                    Ok           09:00 PM, 26th Feb                   mayar                   Hi Naima ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:01 PM, 26th Feb                   mayar                   Could you please confirm is this your correct phone number 97470332079?           09:02 PM, 26th Feb                     naima souissi                    I ordered yesterday ,today they called me but i was in work i told to delivry guy to came 7 pm           09:03 PM, 26th Feb                     naima souissi                    Hi, we missed you! We were unable to deliver your order 4658967848 on 2022-02-26 19:11:35, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?L/bzCVPyiz8oEWQBEzhBhimdoegk0rY+bsreGQ6nLPM=#/ Stay Happy!           09:03 PM, 26th Feb                   mayar                   Could you please confirm is this your correct phone number 97470332079?           09:03 PM, 26th Feb                     naima souissi                    See what they sent to me           09:04 PM, 26th Feb                     naima souissi                    Yes is it           09:04 PM, 26th Feb                     naima souissi                    My number           09:04 PM, 26th Feb                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            09:04 PM, 26th Feb                     naima souissi                    Ok           09:05 PM, 26th Feb                   mayar                   Is there anything else i can help you with           09:05 PM, 26th Feb                     naima souissi                    Just tell them that can deliver in afternoon time because i working reach home 3 pm           09:06 PM, 26th Feb                   mayar                   We will update it with our courier partner asap           09:06 PM, 26th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3948335