Subject: New Reply Received - Feedback or suggestions
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 07:17:53 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">
<div>Quality check? defective item? The item shipped was in pristine condition but wrong item was sent twice.</div>
<div dir="auto">If you're going to reply atleast understand the issue rather than having an automated response.</div>
<div dir="auto">There won't be any future orders but regardless for other customers forget sending items in good shape, first worry about SENDING CORRECT ITEMS AT LEAST ON THE SECOND TRY.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 24 Feb 2022, 5:09 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Crispan, </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however,We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on UAE's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. <br><br>This is surely not the experience we want our customers to have when they shop with us. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">Again, please accept our sincere apologies for this.<br><br>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3934931