Subject: Ticket Assigned - Conversation with mohammed abdul shahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 00:47:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed abdul shahid mohammed abdul shahid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed abdul shahid Bot:  Hi Mohammed Abdul Shahid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9558547395 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0
 552084688            04:20 AM, 24th Feb                     mohammed abdul shahid                    Thank you           04:20 AM, 24th Feb                   mayar                   Hi Mohammed ,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:27 AM, 24th Feb                     mohammed abdul shahid                    Hi I want to change my click & collect location           04:29 AM, 24th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           04:33 AM, 24th Feb                     mohammed abdul shahid                    Ok!! Thank you           04:34 AM, 24th Feb                   mayar                   we are sorry we unable to change your pick up location           04:35 AM, 24th Feb                   mayar                   Your order ID is now ready for collection.    Kindly make sure to have your  ID or Passport, during the picku
 p.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           04:35 AM, 24th Feb                     mohammed abdul shahid                    Actually!! I selected wrong location by mistake while placing order           04:36 AM, 24th Feb                     mohammed abdul shahid                    I live in Abu Dhabi by mistake i selected Dubai  location           04:38 AM, 24th Feb                     mohammed abdul shahid                    Please!! Help me out with this..coz of my tight schedule I can't visit Dubai           04:41 AM, 24th Feb                   mayar                   we are sorry to inform you that as per our policy we won't be able to change your pick location once the order has been placed successfully.           04:42 AM, 24th Feb                   mayar                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the c
 onfirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days           04:42 AM, 24th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           04:47 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3937795