Subject: New Reply Received - Pending Refund Order #9520508378
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 07:53:30 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Pending Refund Order #9520508378  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Dear Shoemart, </span></div>
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<div class="MsoNormal"><span lang="EN-US">I have never received a tracking number from the courier each time I returned the item.</span></div>
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<div class="MsoNormal"><span lang="EN-US">However, I have returned 2 orders, one from Splash and another one from Shoemart, and it was collected on the same day.</span></div>
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<div class="MsoNormal"><span lang="EN-US">I kept the 2 items in a separate bag.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Splash Order # was 9522669649 and the amount also has been refunded.</span></div>
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<div class="MsoNormal">Regards, </div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Shoemart</a><br>
<b>Sent: </b>Sunday, 20 February 2022 3:07 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#3915313] - Pending Refund Order #9520508378</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nemo ,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can
 further investigate this and help you receive your refund asap.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3915313:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3915313