Subject: New Reply Received - Re: Having trouble logging into your account?
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Feb 2022 17:22:19 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: Having trouble logging into your account?  Ticket comment <div>dear,</div>
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<div>i have several times did the reset of my password but unfortunately not been able to login, </div>
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<div>regards <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Saturday, February 19, 2022, 5:19 AM, Max &lt;[email-masked]&gt; wrote:</div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3872543</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mayar nasser mahmoud : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Omaira,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the issue that you are facing however,If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<div id="yiv0341509423yqtfd32981" class="yiv0341509423yqt3402686180">
<br><br>1. Screenshot Of The Issue(If Possible)<br>2. platform from which you tried to reset the password<br>3. Registered email address<br>4. Country of access<br><br>Feel free to reach out to us for any further assistance.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3872543