Subject: Ticket Assigned - Conversation with ahmed atef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 19:38:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed atef ahmed atef                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed atef Bot:  Hi Ahmed Atef ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9558046092 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971527571826            11:21 PM, 17th Feb                   mayar                   Hi Ahmed ,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:21 PM, 17th Feb                     ahmed atef                    Hello . Thanks           11:23 PM, 17th Feb                     ahmed atef                    I just got sms text that my order has been not proceed successfully           11:23 PM, 17th Feb                     ahmed atef                    What is the reason . Supposed to pick it up from sharjah city centre once it confirms           11:24 PM, 17th Feb                   mayar                   Please confirm if you are contacting regarding the following order number: 9558046092           11:24 PM, 17th Feb                     ahmed atef                    Yes           11:25 PM, 17th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:26 PM, 17th Feb                     ahmed atef                    Ok please           11:26 PM, 17th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:32 PM, 17th Feb                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9558046092) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:  9558047340           11:32 PM, 17th Feb                   mayar                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:32 PM, 17th Feb                     ahmed atef                    So now my bew order# 9558047340?           11:34 PM, 17th Feb                   mayar                   yes,           11:35 PM, 17th Feb                     ahmed atef                    Can you please email me this new order number           11:35 PM, 17th Feb                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           11:35 PM, 17th Feb                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:35 PM, 17th Feb                     ahmed atef                    Okay thanks and im waiting to collect it from hour branch in sharjah city centre as i requested           11:36 PM, 17th Feb                     ahmed atef                    But kindly email me the new order number.  Thanks           11:37 PM, 17th Feb                   mayar                   Once this order has been shipped out you will receive an email notification for the same           11:37 PM, 17th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:37 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3909767