Subject: Ticket Assigned - Need escalation refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 19:15:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation refund muhammad                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi\ Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:54 PM, 17th Feb                   mayar                   Hi Muhammad,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:55 PM, 17th Feb                     muhammad                    9557040780           10:55 PM, 17th Feb                     muhammad                    9557426299           10:55 PM, 17th Feb                     muhammad                    i had returned these two order before spme days ago           10:55 PM, 17th Feb                     muhammad                    request has been rejected from your side           10:56 PM, 17th Feb                     muhammad                    just wanted to know until when i will get the refund           10:56 PM, 17th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:56 PM, 17th Feb                     muhammad                    ok           10:57 PM, 17th Feb                   mayar                   please advise did gave 2 items to the courier partner           10:58 PM, 17th Feb                     muhammad                    yes already given to the courier before two days ago           10:59 PM, 17th Feb                   mayar                   We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.           11:00 PM, 17th Feb                     muhammad                    he not give me any tracking id i have just received two msgs im sending you tracking no of these msgs           11:01 PM, 17th Feb                     muhammad                    RP021422001860           11:01 PM, 17th Feb                     muhammad                    RP021422000339           11:02 PM, 17th Feb                     muhammad                    these two tracking no i have received via sms           11:02 PM, 17th Feb                     muhammad                    We’ve cancelled your return Hi Abdul Jamal Nasir, your return 1002093780 for order 9557426299 has been cancelled as requested by you  Feel free to reach out to us if you need any further assistance           11:03 PM, 17th Feb                     muhammad                    We’ve cancelled your return Hi Abdul Jamal Nasir, your return 1002094249 for order 9557040780 has been cancelled as requested by you  Feel free to reach out to us if you need any further assistance           11:03 PM, 17th Feb                     muhammad                    these two mails i have received today           11:04 PM, 17th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           11:07 PM, 17th Feb                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:07 PM, 17th Feb                     muhammad                    ok im waiting           11:08 PM, 17th Feb                   mayar                   Is there anything else i can help you with?            11:10 PM, 17th Feb                     muhammad                    no thank you please resolve this issue as soon as possible           11:12 PM, 17th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3909717