Subject: Ticket Assigned - Conversation with mariem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 19:10:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariem mariem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariem Bot:  Hi Mariem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9557812152 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552811485            10:57 PM, 17th Feb                     mariem   
                  Ok           10:58 PM, 17th Feb                   mayar                   Hi Mariem,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:58 PM, 17th Feb                     mariem                    Hello           10:59 PM, 17th Feb                     mariem                    9557812152           10:59 PM, 17th Feb                     mariem                    I want to check why this order late           11:00 PM, 17th Feb                     mariem                    Hi           11:02 PM, 17th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:03 PM, 17th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorize
 d transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:06 PM, 17th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           11:10 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3909702