Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 17:47:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hii           09:23 PM, 17th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:26 PM, 17th Feb                     User                    Thank you for your quick response           09:27 PM, 17th Feb                     User                    actually, I got my order today. Among the items, there was one with neck tie, but I did not receive the tie. It came without it           09:28 PM, 17th Feb                   mayar                   Could you please share your order number so that I can assist you further?           09:30 PM, 17th Feb                     User                    1657557803           09:32 PM, 17th Feb                   mayar                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a incomplete  item in your recent purchase with us. We understand that you are skeptical about your future purchases.           09:36 PM, 17th Feb                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           09:36 PM, 17th Feb                   mayar                   1- You can call our customer support team at (80076927) to book an appointment to receive the returned product. 2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           09:36 PM, 17th Feb                   mayar                   Is there anything else i can help you with?            09:38 PM, 17th Feb                     User                    Only i need the tie           09:39 PM, 17th Feb                     User                    i dont want to return           09:40 PM, 17th Feb                     User                    Just send it to me           09:40 PM, 17th Feb                     User                    you can send me the complete item and take back the old one           09:41 PM, 17th Feb                     User                    thats it           09:41 PM, 17th Feb                     User                    ??           09:41 PM, 17th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, we are unable to send the missing part of items  request please to return the items           09:42 PM, 17th Feb                   mayar                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.     Again, please accept our sincere apologies for this.           09:42 PM, 17th Feb                     User                    Ok           09:42 PM, 17th Feb                   mayar                   Is there anything else i can help you with?            09:42 PM, 17th Feb                     User                    no           09:42 PM, 17th Feb                   mayar                   c/lo           09:46 PM, 17th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:46 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3909467