Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 17:06:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I bought few clothes  the size is xxl.           08:50 PM, 17th Feb                     User                    I need an xl size           08:50 PM, 17th Feb                   Ahmad                   Hi Chugging , My name is Ahmed, I will be happy to assist you.           08:51 PM, 17th Feb                   Ahmad                   Could you please share your order number so that I can assist you further?           08:51 PM, 17th Feb                     User                    1657829194           08:52 PM, 17th Feb                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:53 PM, 17th Feb                     User                    Do we need to exchange in store for size change           08:54 PM, 17th Feb                   Ahmad                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-76927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:55 PM, 17th Feb                   Ahmad                   Is there anything else I can assist you with today?           08:59 PM, 17th Feb                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 PM, 17th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3909327