Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 12:15:12 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><font color="#ff0000" style=""><b>MY COMPLAINT NUMBER IS 3887986 FOR THE ORDER NO. 9522298360</b><br><br>I HAVE HAD END NUMBER OF EMAILS, CALLS FROM MY END AND NUMEROUS FALSE PROMISES WITH REGARDS TO THE RETURN OF PRODUCTS FOR THE ABOVE MENTIONED ORDER NUMBER. <br><br>CALL CENTRE EXECUTIVES, MANAGERS HAVE ONLY BEEN LYING AND GIVING ME FALSE PROMISES. WHEN I CALL ASKING FOR A TRANSFER OF CALL TO SOME MANAGER, THE MANAGER NEVER COMES ON THE PHONE AND DOESN'T EVEN HAVE THE DECENCY TO CALL BACK. THERE IS ABSOLUTELY NO ONE TO GIVE ME A FIRM ANSWER!<br><br>EMAILS AND CALLS FROM SPLASH READ THAT THE COURIER PARTNER IS OUT FOR COLLECTION OF THE PRODUCTS "TODAY" - CALL CENTRE GUYS ALWAYS TELL ME "THE COURIER COMPANY WAS OUT FOR COLLECTION YESTERDAY, BUT HAD TO CANCEL"</font></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><font color="#ff0000"><br>HOW IS IT POSSIBLE THAT ALL THESE PEOPLE HAVE THE SAME EXCUSE TO GIVE? <br><br>ALL THIS JUST IMPLIES AS IF I OWE MONEY TO SPLASH! WHEREIN THIS IS A PRE-PAID ORDER! WHAT A SHAME! WHAT AN UTTER SHAME OF SUCH CUSTOMER SERVICE! <br><br>I WOULDN'T HAVE MIND IF I WAS GIVEN A CLEAR PICTURE THAT IT'LL TAKE 2...5....10 MONTHS OR YEARS FOR THE PICK UP. BUT LIES? AND NOT ONLY VERBALLY LIED, BUT GIVEN IN WRITING TOO!!</font></div>
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<font color="#ff0000">I HAVE BEEN A REGULAR REGULAR CUSTOMER TO SPLASH / MAX... BUT THIS IS WHAT I GET IN RETURN OF BEING BRAND LOYAL. <br><br>SIMPLY DISGUSTED AT THIS KIND OF SERVICE, THE UNPROFESSIONAL BEHAVIOUR OF THE MANAGERS AND THAT THERE IS NO ONE (NOT EVEN IN THE IN-STORE OR CALL CENTRE) WHO HAS THE DECENCY TO FACE ME AND GIVE ME A TRUE ANSWER! <br><br></font><font color="#ff0000">I AM ATTACHING THE SCREENSHOT OF THE EMAILS THAT YOUR TEAM HAS SENT TO ME. LOOK AT THE AMOUNT OF EMAILS EXCHANGED! AND NOW SINCE 9TH FEBRUARY 2022, I HAVE HAD NO RESPONSES TO MY EMAILS. </font><font color="#000066"></font><font color="#ff0000"><br></font>
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,102)"><span style="color:rgb(34,34,34)"><font color="#ff0000" style="">SIMPLY DISGUSTING!</font></span></div>
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<div>On Sat, Feb 12, 2022 at 7:47 PM Ushma Agrawal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Horrible service! <div>I have called 3 times in the whole day &amp; no response. </div>
<div>The Mall of Emirates store manager didn’t take responsibility to take my items. Passed on the blame to the online team. </div>
<div>The online team keeps lying &amp; when asked for the manager, he was too shy to face the customer. The call centre executive had no answers for my questions and eventually cut me off saying “is there anything else I can help you with”. </div>
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<div>All of them instead of giving a solution, have only been delivering lies to me and proved to be totally irresponsible! </div>
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<div>This is totally disgusting. </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 9 Feb 2022, at 8:52 PM, Ushma Agrawal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr">This is simply ridiculous! <div>Someone calls me 3 days back and asks for location. Upon giving the location they say that their pick up area is Deira and someone will come the next day. </div>
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<div>NO ONE HAS COME YET! </div>
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<div>I want my money back. The items can be picked anytime but I need my money back immediately. <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 8 Feb 2022, at 11:50 AM, Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Ushma,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience and delay we have caused you.<br><br>We have been informed by the shipping partner that they are out to pick up the items, please allow 24 hours for the ite,s to be picked up.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>your friends,<br>Support Team.<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3814552