Subject: Ticket Assigned - Conversation with ahlam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 19:47:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahlam ahlam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahlam Bot:  Hi Ahlam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9557553183 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501266045            11:38 PM, 13th Feb                     ahlam                    Thanks           11:38 PM, 13th Feb                   mayar                   Hi Ahlam,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:39 PM, 13th Feb                     ahlam                    May I know why the order is cancelled as per your site still 7 pieces available           11:39 PM, 13th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:40 PM, 13th Feb                     ahlam                    Ok           11:40 PM, 13th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:41 PM, 13th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           11:41 PM, 13th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:41 PM, 13th Feb                     ahlam                    Strange           11:42 PM, 13th Feb                     ahlam                    Can I pay your place in moshrif           11:42 PM, 13th Feb                   mayar                   Do place a new order again with us so we will be able to confirm & deliver it you           11:43 PM, 13th Feb                     ahlam                    But the message I received from your shop is that they will refund           11:44 PM, 13th Feb                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:44 PM, 13th Feb                     ahlam                    Doesn't that mean it was authorized           11:44 PM, 13th Feb                     ahlam                    So what should I do now?           11:44 PM, 13th Feb                   mayar                   Do place a new order again with us so we will be able to confirm & deliver it you           11:45 PM, 13th Feb                     ahlam                    Order online           11:45 PM, 13th Feb                     ahlam                    Ok           11:45 PM, 13th Feb                     ahlam                    Thank you           11:45 PM, 13th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, please note that if the amount is not captured form our end it will return back to you account           11:46 PM, 13th Feb                   mayar                   Is there anything else i can help you with?            11:46 PM, 13th Feb                     ahlam                    No thank you           11:46 PM, 13th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:46 PM, 13th Feb                     ahlam                    You too           11:46 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3889364