Subject: Ticket Assigned - Conversation with mark anthony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 18:25:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mark anthony mark anthony                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mark anthony Bot:  Hi Mark Anthony ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9557584543 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569063492            10:08 PM, 13th Feb                   mayar                   Hi Mark,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:08 PM, 13th Feb                     mark anthony                    My order           10:10 PM, 13th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           10:11 PM, 13th Feb                     mark anthony                    Yah coz I don't have credit card only personal account  ATM           10:12 PM, 13th Feb                     mark anthony                    I was wondering why does it need approval I haven't entered anything yet           10:13 PM, 13th Feb                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           10:13 PM, 13th Feb                     mark anthony                    Can I use debit card in Tabby my salary passes there it has balance           10:15 PM, 13th Feb                   mayar                   yes, you pay by tabby           10:16 PM, 13th Feb                   mayar                   · Credit & debit cards - We accept  - or International Visa/MasterCard credit or debit cards. · Cash on Delivery - This payment option is available for most products on the website. However, orders including Major Appliances cannot avail of this payment option. · PayPal · Shukran points - All you need is a minimum balance of 200 points. At the Checkout page, you can use the Shukran points slider to calculate your discount.           10:17 PM, 13th Feb                     mark anthony                    I tried that one but I don't know why it needs Bank approval  ?           10:17 PM, 13th Feb                     mark anthony                    I was planning to enter card details but suddenly the app closed           10:18 PM, 13th Feb                   mayar                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           10:19 PM, 13th Feb                   mayar                   Is there anything else i can help you with?            10:20 PM, 13th Feb                     mark anthony                    I'll try 1 more time the Tabby           10:21 PM, 13th Feb                     mark anthony                    But small amount any minimum purchase for tabby ?           10:21 PM, 13th Feb                     mark anthony                    Still delivery charges apply ?           10:21 PM, 13th Feb                   mayar                   please note free delivery on orders above AED 200           10:22 PM, 13th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           10:25 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3889143