Subject: Ticket Assigned - Conversation with shehab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 17:07:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shehab shehab                    Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9557127343 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:53 PM, 13th Feb                     shehab                    Hi           08:54 PM, 13th Feb                   mayar                   Hi Shehab,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:54 PM, 13th Feb                     shehab                    I made an order few days ago but it didn't get delivered. I keep receing SMSs that tells me i was contacted but no answer. I WAS NEVER CONTACTED!!!           08:55 PM, 13th Feb                     shehab                             08:55 PM, 13th Feb                     shehab                             08:55 PM, 13th Feb                     shehab                    That my log for today           08:55 PM, 13th Feb                     shehab                    I did 't teceive any call. I only called Splash to complain           08:55 PM, 13th Feb                     shehab                    About my undelivered order           08:56 PM, 13th Feb                     shehab                    I already complained 3 times and this is the 4th time           08:56 PM, 13th Feb                     shehab                    Nothing gets delivered and nothing gets done           08:56 PM, 13th Feb                     shehab                    Worst delivery system i have even dealt with           08:56 PM, 13th Feb                     shehab                    Nice, now nobody is answering here too! Is anybody there?!           08:58 PM, 13th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:58 PM, 13th Feb                     shehab                    Ok, pls check for the 4th time.           08:58 PM, 13th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           09:00 PM, 13th Feb                   mayar                   Could you please confirm is this your correct phone number  971509796371?           09:00 PM, 13th Feb                     shehab                    Yes that's my number           09:00 PM, 13th Feb                     shehab                    So you'll tell me that you'll inform the "delivery" team to deliver my items as soon as possible. Probably tomorrow ?           09:01 PM, 13th Feb                     shehab                    Because i heard the same answer 3 times before and nothing gets delivered           09:01 PM, 13th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           09:04 PM, 13th Feb                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            09:04 PM, 13th Feb                     shehab                    Same story, dame answer           09:05 PM, 13th Feb                     shehab                    Thanks for mothing. Bye           09:05 PM, 13th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3888825