Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 16:55:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566410357            08:42 PM, 13th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:43 PM, 13th Feb                     hello                    Hello i want to cancel my order           08:43 PM, 13th Feb                     hello                    Please cancel it           08:44 PM, 13th Feb                   mayar                   Could you please share your order number so that I can assist you further?           08:44 PM, 13th Feb                     hello                    8157557285           08:45 PM, 13th Feb                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:45 PM, 13th Feb                     hello                    Okay           08:45 PM, 13th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           08:45 PM, 13th Feb                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:45 PM, 13th Feb                   mayar                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:45 PM, 13th Feb                     hello                    Okay           08:46 PM, 13th Feb                     hello                    But why isn’t there an option for that in the app           08:46 PM, 13th Feb                     hello                             08:46 PM, 13th Feb                     hello                    First it said not accepted then this           08:47 PM, 13th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, your order wan in process now it placed           08:50 PM, 13th Feb                   mayar                   Is there anything else i can help you with?            08:53 PM, 13th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:55 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3888784