Subject: Ticket Assigned - Conversation with renu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 18:50:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with renu renu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  renu Bot:  Hi Renu ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9557464346 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505251692            10:32 PM, 12th Feb                     renu                    Hi           10:32 PM, 12th Feb                   mayar                   Hi Renu,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:33 PM, 12th Feb                     renu                    Hi placed an order with splash today           10:33 PM, 12th Feb                     renu                    I need my order any how tomorrow           10:33 PM, 12th Feb                     renu                    Plus will the courier guy have a credit card machine           10:34 PM, 12th Feb                     renu                    Hey anyone  there           10:35 PM, 12th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:36 PM, 12th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           10:37 PM, 12th Feb                   mayar                   Please note that the order (9557464346 ) has been placed successfully, and it will arrive in 2-1 business days. If you do not receive your order within the specified time, please contact us again.           10:38 PM, 12th Feb                     renu                    I was told that i will get it tom so i need it tomorrow           10:38 PM, 12th Feb                     renu                    If not tomm then i.dont need it           10:38 PM, 12th Feb                   mayar                   it will arrive in 2-1 business days.           10:39 PM, 12th Feb                     renu                    Then why did they say 13 th feb           10:40 PM, 12th Feb                     renu                    I would  like to cancel my order           10:41 PM, 12th Feb                   mayar                   please note that the order will take to delivery 1-2 day,  if the order not delivery by tomorrow we will arrive the day after tomorrow           10:41 PM, 12th Feb                   mayar                   ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971505251692           10:41 PM, 12th Feb                   mayar                   If the delivery has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:42 PM, 12th Feb                     renu                    Yes if it is not tomm i dont need it           10:42 PM, 12th Feb                     renu                    I would like to cancel my order           10:43 PM, 12th Feb                   mayar                   do want to cancel order no #  9557464346           10:44 PM, 12th Feb                   mayar                   Hi Renu, I'm not getting a response from you. Are we still connected?           10:46 PM, 12th Feb                     renu                    Yes i would cancel it           10:46 PM, 12th Feb                     renu                    Yes we connected           10:46 PM, 12th Feb                   mayar                   we have cancelled your order as you requested           10:47 PM, 12th Feb                   mayar                   Is there anything else i can help you with?            10:47 PM, 12th Feb                     renu                    No thanks           10:48 PM, 12th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:48 PM, 12th Feb                     renu                    Pls see that i get confirmation of order cancelled           10:48 PM, 12th Feb                   mayar                   the order  9557464346 has been cancelled           10:50 PM, 12th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           10:50 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3884624