Subject: Ticket Assigned - Conversation with bowya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 18:10:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bowya bowya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bowya Bot:  Hi Bowya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581929370            09:56 PM, 12th Feb                   mayar                   Hi Bowya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:57 PM, 12th Feb                     bowya                    Hi Mayar           09:57 PM, 12th Feb                     bowya                    I want to buy one fireman costume from babyshop online           09:57 P
 M, 12th Feb                     bowya                    But the size is not clear           09:57 PM, 12th Feb                     bowya                    It's mentioned as s, m and l size           09:57 PM, 12th Feb                     bowya                    Could u please tell me Age wise if possible           09:58 PM, 12th Feb                     bowya                             09:58 PM, 12th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:59 PM, 12th Feb                     bowya                    Ya sure           09:59 PM, 12th Feb                     bowya                    Need which size to choose for 4 year old           10:00 PM, 12th Feb                     bowya                    Hi           10:03 PM, 12th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           10:03 PM, 12th Feb  
                    bowya                    Still checking?           10:03 PM, 12th Feb                   mayar                   this items size is for age group Age Group : 3 yrs           10:05 PM, 12th Feb                   mayar                            10:05 PM, 12th Feb                     bowya                    OK thanks a lot           10:06 PM, 12th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3884488